What Our Clients Say

"Jer came by today to lay down some traps for mice in the garage and the house. He's a perfectly cordial gentleman who explained exactly what he was doing and what the cost covered. He even offered to spray a wasp nest in the garage for free.

I'd recommend Jer for professional pest-control needs. I know what he did today is working because I can hear the mice chewing away at the bait in the trap. Looking forward to a mice-free house this fall and winter because of Jer."
  -Hashem Hmd UE

"Great service, great price and very informative and honest man."
   -Rick Dubeau

"Our wasp problem was way outside my comfort zone. Coutts Pest Control arrived on time and dealt decisively with those wasps. Laid the sledgehammer on them. Jer knows his stuff. Nuff said."
  -John Woodward

I’ve used Coutts Pest Control on a couple of occasions, for different pest related issues. On both occasions, the service received was friendly, knowledgeable, and as promised. The service was explained in advance, including the expected results, warranty, etc. – No surprizes. My pest problems were solved quickly and properly. The work was done right the first time and I will use Coutts Pest Control for any future pest control needs.
  -Jeremy Sprott

I would like to describe my completely successful experience with Coutts Pest Control. Upon reporting to Mr. Coutts that we had a “rodent” of some kind burrowing under our garage Mr. Coutts was on site within 24 hours.
Within only a day or so he had determined that we had a ground squirrel problem. He offered some alternatives to dealing with the problem and we chose one that ended the problem almost immediately.
My wife and I were most grateful to Mr. Coutts for his swift action in taking care of this worrisome problem.
I would highly recommend Coutts Pest Control’s services to anyone that has an insect or rodent problem.
Coutts really does “give pests the boots!
  Sincerely Steve and Jean McCulloch, Petawawa, ON

The Landlord, The Tenant and Us

As Pest Control Professionals we run into all sorts of things; we have to deal with many people and different scenarios. Nothing is ever the same. 
Over the years I have seen a lot. I haven’t seen everything as there are still situations I walk into that make my jaw drop. 
Truth be told these places are usually rented, it's not reported until the situation is well of control and has started to affect others within the building or vicinity. 
When this happens situations can get tense as anger, frustration etc can start to boil over and emotions take over. By no means am I saying its always a tenant's fault things happen. I've seen good tenants, bad landlords, bad tenants,  good landlords, my personal favourite bad tenants and bad landlords. 
When these situations occur co-operation on all parties is needed 100% or imminent failure of treatment will occur. This will lead to a lot of anger, hostility and possible lawsuit. 
By no means is this article any sort of legal advice or documentation. These are things I have experienced firsthand over the last twelve years of pest control and six-plus of running my own current business. 
Our Job: our job is to make sure the problem is taken care of in a safe, proper and effective way. We are licensed to use Commercial and Professional grade product which is federally regulated. To get an Operation licence in Ontario proof of insurance must be provided and the licence is renewed at the end of every year. The Operator must also have a valid Exterminators licence too which is Provincially regulated. We use product within the rules and regulations posted on the product. 
In my early days learning about Pest Control, I was always told: “The label is the law.” End of story. 
Tenants: must understand that we owe them nothing except respect for their personal belongings and their home. 
We do not answer to you nor do we have to produce any licence or credentials of any sort as you are not the client. The landlord is the client and the only person we will answer too. We will, however, answer all questions that we can to make things go smooth as possible but anything after that I don't have to divulge unless the landlord gives me written permission to do so.
A few years back I was called to court because of a landlord and tenant case: I was asked why I wouldn’t communicate with tenants after treatment but would beforehand. My answer was “ they are not the client and I owed them nothing. Communication to get everything prepared before treatment is crucial to treatment success. It is in mine and their best interest that is goes well.”
The landlord had no issues with the communication before treatment but forbade me to speak about the treatment or anything afterwards. 
The judge confirmed at that time to the tenants that they were owed nothing. 
Over the years I have dealt with very co-operative tenants and things went well and the problem was solved quickly and efficiently. 
I have also dealt with tenants that did not want to co-operate and seemed to believe that they didn’t have too. 
I've had tenants be problematic during inspections to the point where doing my job was being hindered. They were belligerent to me, to the landlord and it got to the point where I had enough. 
I ended the inspection and flat out told the tenant “ I'm here to help you and if you don't want to co-operate that's quite fine. Truth is, I don't care if you sleep with bed bugs because my bed doesn’t have them.” That was the end of that inspection. 
Some reading this may find this amusing, some may find my response rude and unprofessional but we need total co-operation and its for the tenant's benefit. 
Landlord/Property Manager: we expect and need them to enforce things. We have before treatment procedures and aftercare. They need to be done so things can be solved as quickly as possible. Some things take a lot of time (cockroaches) were multiple visits are required and it takes time for things to stop. It is up to the Landlord to make sure that tenants are complying with all instructions. 
I've had it out with some landlords because a problem was not getting solved but every time I went there a problem was present in a different unit, just to find out it had been going on for months. 
This is frustrating on so many levels. This was going on every time musical apartments and we could not get on top of it. Tenants were not following instructions and would go months without saying anything. Meanwhile, tenants would take things into their own hands and just make things worse. 
This situation did turn into a blow out between myself and the landlord. “I'm sick and tired of seeing you waste your money and my time for tenants who don't care. It's not my job to enforce my instructions, that's your job and long you don't, this will never be solved.” 
Regrettably, things went the way they did as that was the last conversation we had but this is just an example of why things failed. 
Monitors and glue boards were put into places that would monitor the situation but since the landlord walked with me every time, he knew where things were and saw what I saw but failure to enforce what needed to be done as part of why things failed. 
We never got 100% tenant co-operation and constantly started behind. We could never catch up and in the end, it was a total failure.  
I tell this so people who read this, follow us can learn how we all have our part to do. If one fails the others do. You have to understand that we all need to work together. 
Failure on one part means failure for all of us. 
I'm am extremely prideful when it comes to my work and even tho treatment failures happen (  eg product failure) I take it to heart because to me there is nothing worse than being associated with shoddy work.


Over the past couple of years, there has been an uptick in rats activity and population. Exactly why that is - nobody seems to know.

As these critters invade our homes we tend to panic. Seeing a mouse is one thing, seeing a rat is a whole different story and blood pressure goes up. Way up.

Many people want to take care of it themselves before calling in expert help and that is understandable. A minor rat problem may be taken care of by a snap trap or two and end of story.

What if it's not? What to do?

When a major problem is present, DIY remedies often get expensive with undesirable results.

People go to the store and buy whatever product is available. I have heard people tell me they bought $200 worth of poison, put it out, had it all eaten but the problem does not get any better. In fact, it's getting worse! Why?

The rats ate the product but it did not kill them. Some may (and I underscore “may”) have died but the truth is they were given a mild case of gut rot. People tend not to read the labels of the products they purchase. Most labels when applying to rat feeding say “Continuous feeding for 8-10 before death MAY occur.” This is not reassuring.

How much can a few dozen rats eat? Lots, with little to no effect.

Over the years of Pest Control, I've had people tell me how much they spent while trying to battle it themselves then just upset when given the bill (rat free) for my services. I've heard many say that they spent that much, often more already trying to do it themselves and ask for me to reduce the bill.

I'm not saying people should not try it themselves or am I telling anybody how to spend their money but I am saying if you are going to do it yourself, try a very small budget for it. Don't spend a ton thinking more will do the job when chances are it will not.

If a problem occurs, get on it quick and if not resolved within a reasonable time, call us. Don't let it get out of control because rats constantly gnaw away on things and have chewed pipes, wires and other things which have destroyed homes.

DIY= Death may (probably not) occur.

Coutts Pest Control= Death will occur.

We can help and don’t let your house be overrun by vermin.

Do It Yourself Bed Bug Extermination Is A Very Bad Idea

*** Public Advisory Notice from Coutts Pest Control ***
If you have bed bugs, you might be tempted to try a do-it-yourself solution. however, do-it-yourself bed bug extermination is a very bad idea… here’s why.
One of the products people commonly try when to use for do it yourself bedbug care is Diatomaceous Earth (DE) -- a white powder that comes in a bottle. People buy DE from the store and "dump" it everywhere. It is often dumped in and around beds (adult, children and infant beds), around the baseboards, carpet, etc.
The problem is that DE is HARMFUL when inhaled. It can cause asthma, bronchitis and in severe cases, cancer. I also know from personal experience - I accidentally inhaled DE when I lifted a mattress that had DE between it and the box spring. When I unknowingly breathed in the DE dust particles, my eyes, nose and throat burned for a few weeks. If it does that to a grown man, imagine what kind if damage would it do to children or infants when spread on their beds?
DE should be kept out of the reach of children and precautions should be taken to ensure it is never inhaled. All too often, I find these precautions are not being taken and people are putting themselves and their families at risk.
When considering "do it yourself" pest control, be sure to read, understand and follow the product labels. If you can’t understand, are unsure or can't be bothered to read the labels --  don't use them. Call a professional who can safely take care of your bed bug problem.
Also of note -- DE does not have a great long-term effect against bed bugs. It is designed to work by being spread in the infested area and bed bugs walk over the dust which penetrates through the wax coating on the bed bugs and dehydrates them. The problem is... when a bed bug’s coating and exoskeleton has be damaged, it feeds (on peoples’ blood), sheds it’s skin and is as good as new within days.
If you find you have a bed bug problem, DON’T do it yourself. Contact a professional. We have the needed expertise and carry the proper equipment, tools and products necessary to perform the treatment safely and efficiently.

How Pest Control Clients Are Getting Screwed

I was at a client's house spraying for spiders and while I was doing the job I noticed rat tunnels at the front step. I also noticed other rat tunnels and mouse holes around the garage and along the side of the house. 
Furthermore, I saw an exterior bait station (its a locked box containing poison for rodent control) about twenty feet away from the problem... and I saw another two bait stations around the outside of the house. 
I noticed by the look of the bait stations that nobody had looked at them in some time. The name of the pest control company was on the bait stations and I recognized the name. This company is considered to be a "reputable" company. It struck me as interesting and I found myself musing,  "Why the client would have me treat for spiders when he has dealt with this other company before." 
When I was getting payment for the job I made mention about the rats. I asked when the last time this company was there. The client said they were last there in June to start the war against the vermin. Hmmm. Three months since anybody has been there. The client also informed me he has caught several rats and mice since this company has been there. 
The client has spent a few hundred dollars to have his problem dealt with and what kind of results does he have to show for his money? 
It is clear, based on the results delivered, that all the company ever wanted was his money - and that ridding him of his problem wasn't important. 
Any rodent programme needs to be watched carefully. We are back at the client's house guaranteed between 2-4 weeks after the first visit. At times earlier depending on the situation. 
You pay good money for pest control treatments and should expect to have your problem solved in a timely manner. It is disrespectful to you when nobody shows up for months and the you are left to trap and remove rodents yourself after you've paid someone to do the job. 
Have you been taken advantage of by a pest control company? Don't stand for it.

What Our Clients Say

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